Refund policy
Return Policy for Stamped By Kangaroo
1. Return Period
Stamped By Kangaroo values your satisfaction. If you receive a faulty product, we offer a 10-day return policy, starting from the date of receipt. If you believe your product is defective, please contact us within this timeframe to initiate a return.
2. Eligibility for Returns
To qualify for a return due to a fault:
- The product must be reported as faulty within the 10-day return window.
- The item must be in the same condition you received it, indicating that the fault was not due to misuse.
- The product must be returned in its original packaging.
3. Required Proof of Purchase
For a successful return, we require a receipt or another form of proof of purchase. Ensure you have this documentation when initiating a return.
4. Initiate a Return
To begin the return process:
- Reach out to our Customer Service team within 10 days of receiving the item.
- Provide proof of purchase and details about the product's fault.
- Follow the guidelines given by our team to send back the faulty item.
5. Refunds
Upon receiving and inspecting the returned faulty item, we will inform you about the approval or rejection of your refund request. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
6. Contact Us
For any inquiries regarding our Return Policy or to start a return due to a faulty product, please get in touch with us.